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Cluetrain Manifesto: Part 3
- What's happening to markets is also happening among employees. A metaphysical construct called "The Company" is the only thing standing between the two.
- Corporations do not speak in the same voice as these new networked conversations. To their intended online audiences, companies sound hollow, flat, literally inhuman.
- In just a few more years, the current homogenized "voice" of business—the sound of mission statements and brochures—will seem as contrived and artificial as the language of the 18th century French court.
- Already, companies that speak in the language of the pitch, the dog-and-pony show, are no longer speaking to anyone.
- Companies that assume online markets are the same markets that used to watch their ads on television are kidding themselves.
- Companies that don't realize their markets are now networked person-to-person, getting smarter as a result and deeply joined in conversation are missing their best opportunity.
So many of the Cluetrain points speak directly to so many of the stages of the transformation process that I outlined in Frequency. As the world's vibration speeds up, old systems that don't change, that stubbornly fight "ego-death"—like corporations—will fail.